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Noticeboard

Please note that from Monday 15th June all patients who have been asked to come to the surgery by the doctor, nurse or receptionist or if collecting a sick note, letter etc will be required to wear a face covering when entering the premises to comply with latest NHS Guidelines.

Corona Virus: Patients concerned that they may have Corona Virus or may have come into contact with someone who has, are advised to visit www.111.nhs.uk or Tel: 111.  Please DO NOT come to the Surgery or visit A&E or a Walk in Centre, STAY AT HOME and contact 111.

We are temporarily changing our access model to a telephone first clinical contact model - whereby clinicians perform a clinical triage for all appointments to gather more information about the patient problem and of course if a face to face contact is needed one is provided later that day.  Please watch this helpful video outlining how to get healthcare during the Coronavirus outbreak https://youtu.be/nRN5qICY6Xs

Regent Medical Centre offers same day appointments for acutely unwell children - just contact the Surgery on Tel: 0191 223 6555 to speak to a member of our team.  

Would you like your repeat prescriptions to be sent to your chosen pharmacy electronically?  This can be set up very easily just ask at the reception desk. 

Do we have your current mobile telephone number? If not please see the Receptionist who can add it to your records, then in the future we can text you an appointment reminder.

The Practice is required by the Government to inform all patients of their own Named Accountable GP.  The Named Accountable GP for all patients at Regent Medical Centre is Dr V Kaura. However you are still free to see any GP of your choice.

Patient Charter

What we expect from you



    • Patients should treat all practice staff with courtesy and respect at all times. We do recognise that illness can be worrying and stressful.

    • The Practice welcomes feedback, both negative and positive, on the services we provide if appropriate via suggestion box in waiting room, website or by contacting the Practice Managers.

    • Home visits should be regarded as a service for only the genuinely housebound or seriously ill.

    • Repeat prescriptions should be ordered in time to comply with the 24 hour service so treatment is not interrupted.

    • If you are unable to attend for an appointment please always ring the surgery to cancel, then it can be offered to someone else. Non-attendance wastes valuable practice time and has an impact on appointment availability.

    • Inform the practice of any change of address and/or telephone number as soon as possible.

    • When you receive invitations to attend the surgery for medication reviews or to attend special clinics or health checks (e.g. asthma, diabetic, immunisations) patients should respond promptly. It is in the patient's best interest to have their medication and medical condition reviewed regularly.



We aim to



    • Provide a quality, efficient and professional service to all patients.

    • Treat all patients with courtesy and respect at all times.

    • Offer patients a wide range of appointment times.

    • New patients will be offered an appointment with the practice nurse for a health check.

    • Repeat Prescriptions will be available for collection within 24 hours.

    • Patients will be informed if a Medical Student is present and offered a choice as to whether or not they wish to participate in teaching or research projects.

    • From time to time the practice will carry out patient satisfaction surveys.

    • Any suggestions on how our service could be improved are welcome and considered by the team.

    • All complaints will be seriously considered and patients will receive a full and prompt reply by the Practice Manager in accordance with the Practice Complaints Procedure.

    • Patient's privacy will be respected at all times and all consultations and medical records will be kept confidential.



 
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