Noticeboard

Corona Virus: Patients concerned that they may have Corona Virus or may have come into contact with someone who has, are advised to visit www.gov.uk or Tel: 119.  Please DO NOT come to the Surgery or visit A&E or a Walk in Centre, STAY AT HOME and contact 119.

We are temporarily changing our access model to a telephone first clinical contact model - whereby clinicians perform a clinical triage for all appointments to gather more information about the patient problem and of course if a face to face contact is needed one is provided later that day.  Please watch this helpful video outlining how to get healthcare during the Coronavirus outbreak https://youtu.be/nRN5qICY6Xs

Regent Medical Centre offers same day appointments for acutely unwell children - just contact the Surgery on Tel: 0191 223 6555 to speak to a member of our team.  

Would you like your repeat prescriptions to be sent to your chosen pharmacy electronically?  This can be set up very easily just ask at the reception desk. 

Do we have your current mobile telephone number? If not please see the Receptionist who can add it to your records, then in the future we can text you an appointment reminder.

The Practice is required by the Government to inform all patients of their own Named Accountable GP.  The Named Accountable GP for all patients at Regent Medical Centre is Dr V Kaura. However you are still free to see any GP of your choice.

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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