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Noticeboard

Please note that from Monday 15th June all patients who have been asked to come to the surgery by the doctor, nurse or receptionist or if collecting a sick note, letter etc will be required to wear a face covering when entering the premises to comply with latest NHS Guidelines.

Corona Virus: Patients concerned that they may have Corona Virus or may have come into contact with someone who has, are advised to visit www.111.nhs.uk or Tel: 111.  Please DO NOT come to the Surgery or visit A&E or a Walk in Centre, STAY AT HOME and contact 111.

We are temporarily changing our access model to a telephone first clinical contact model - whereby clinicians perform a clinical triage for all appointments to gather more information about the patient problem and of course if a face to face contact is needed one is provided later that day.  Please watch this helpful video outlining how to get healthcare during the Coronavirus outbreak https://youtu.be/nRN5qICY6Xs

Regent Medical Centre offers same day appointments for acutely unwell children - just contact the Surgery on Tel: 0191 223 6555 to speak to a member of our team.  

Would you like your repeat prescriptions to be sent to your chosen pharmacy electronically?  This can be set up very easily just ask at the reception desk. 

Do we have your current mobile telephone number? If not please see the Receptionist who can add it to your records, then in the future we can text you an appointment reminder.

The Practice is required by the Government to inform all patients of their own Named Accountable GP.  The Named Accountable GP for all patients at Regent Medical Centre is Dr V Kaura. However you are still free to see any GP of your choice.

Appointments

Online Appointments

Regent Medical Centre currently offers patients the facility to book, view, amend, cancel and print appointments online. You can now make appointments and order repeat prescriptions online directly from this website. You will first need to register with reception to obtain a user name and password to use the service.

Urgent Appointments

If you need to see a doctor urgently on the same day or require emergency contraception please tell the receptionist. She will take your name and a contact telephone number and inform the doctor as soon as possible. The doctor will ring you back and after assessing your problem decide on the best course of action. For multiple problems or more complex issues you must book a routine 10 minute appointment.

Routine Appointments

You can make an appointment in person at the surgery or by ringing 0191 2236555.

Routine appointments with the doctor and nurse are available to book up to 8 weeks in advance so you should have no problem making an appointment with your choice of doctor/nurse if you wish to book ahead. Appointment times with the doctor are for 10 minutes. Appointment times with the nurse can be variable - the receptionist will allocate the appropriate time when you book an appointment.

On occasions a doctor or nurse may need to cancel or move their surgery due to unforeseen circumstances. You will be notified of this as soon as possible by our Receptionists, preferably by phone or (if we can't contact you by phone) by letter.

It is important to keep us up to date with your current telephone number/e-mail address as well as sign a consent form if you are happy for us to contact you via text or e-mail (ask at reception for more details).

Telephone Appointments

Limited telephone consultations are available every day except Wednesdays these can be booked in advance with either a male or female GP.   Phone the surgery anytime and ask to be added to the next “telephone appointment” list. The GP will phone you back usually between 11:30 – 2:00pm but it will not be possible to give you an exact time. If the list is full on a particular day you will be offered the next available session.

Please ensure you give the receptionist an up to date telephone number and be aware that telephone consultations are for straightforward problems or issues that do not require an examination and can be dealt with over the telephone.

Practice Nurses

To speak to a practice nurse please ring the surgery and if she is free you will be put through straightaway, between 13:30 - 14:30 is often a good time. If not, your telephone number will be taken and she will ring you back on the same day.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Extended Hours

Newcastle Extended Access Service now provide additional appointments with local GPs.  This service offers pre-bookable appointments for patients who require urgent attention at Molineux Street, Westgate Road and Ponteland Road Walk-in Centres.

8am - 8pm: Monday to Friday

8am - 12noon: Saturdays

To book an appointment please ask a receptionist.

 
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